Fighting malware is no longer a problem!
The message "compatibility mode" appear.
After installing the software, I will slow down applications. ..Why?
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If after the istallation of Defenx AV, the applications on yuor pc are slowed down, can follow these 8 steps to resolve the problem:
1. Open the software |
After the installation the mesage " Impossible to load AFW.SYS driver" appear.
During the Malware scan this message appear " Failed to unpack the object...". Why?
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This happen because some Windows file system are protected by Microsoft. So Defenx will not scan this kind of file for malware but in the same time these files can't be dangerous for the system because already protected. |
Some e-mail attached file are renamed with the .amw extension. Why?
| The e-mail filter is active on the e-mail attached files. For disable it you have to go on Setting > Antimalware > Mail Scanner > and in the Filter window selects Disable Attachment Filter. In this way no attached files will be controlled. We advise you to not disabled completely the Filter on the Attachment but to exclude some types of extensions that you receive habitually. In order to make this you must click on Setting > Antimalware > Mail Scanner > Extensions and then specify which types of extensions must be controlled and which not. |
I’ve bought the software, but when I try to insert the code into the software, this message appear: “Invalid Key”. Why?
| Because you have to obtain the correct Key to insert into the software. You have to go here http://www.defenx.com/?page_id=326 first. Then you can insert the code ( 25 characters), your name and your e-mail address. You will receive a “counter code” then you can “copy” and “past” into the software itself. ( Register window). This procedure identify you as unique buyer and help us to avoid piracy and code abuse. |
Defenx I uninstalled from the Control Panel of Windows. I'm sure you have deleted all files in the software?
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In 99% of cases the Defenx software and all it's components are completely delete during the nomal unistall process. If was not, please follow this procedure : 1) Start Windows in safe mode with F8 (http://windows.microsoft.com/it-IT/windows-vista/Start-your-computer-in-safe-mode) 2) Run CLEAN.EXE located in the installation folder of the software (C:/Program/Defenx), wait for automatic restart of the pc. |
I have installed the product but the functions Antimalware and Host Protection are disabled Why?
| This is probably because you have installed another Antivirus software. In order to resolve the problem unistall the old Antivirus and restart the Pc. |
I’ve received the “counter code”. Where I have to insert it?
| Right Click on Defenx icon (near the Windows system clock) and select REGISTER. Here you can insert the “counter code” and to press OK. This is a “very long” code so we suggest you to “COPY” and “PASTE” it. In order to make this you must simply select all the code from beginning to end, then a right click over the code and select “COPY”. Go in the Register window into the software and then right click in the empty white space and select “PASTE”. Press OK. This procedure identify you as unique buyer and help us to avoid piracy and code abuse. |
I’ve got a 64-bit system. Why I can’t install the software?
| Automatically the autorun start the 32-bit version.You can run the 64-bit version manually opening the CD-ROM folder and select the 64-bit version. |
I haven’t the manual! Where I can find it?
| You can download it directly here. |
Sometimes the Defenx icon became like 2 circular arrows in motion. What does it means?
| The software is in updating mode. Automatically the software checks if there are new update every hour. In order to change this configuration click on Setting > Update > and to select an option from the window. |
Why I should buy Defenx Antivirus? What about Free antivirus solutions?
| Defenx Antivirus, instead of some other software on the market, is simple, light and efficient. Combining a fast Antivirus with a powerful Antispyware, Defenx Antivirus can scan the entire system for the search for any type of malware, with a single click. For all a functionality click here. It is demonstrated that free antivirus can find only a minimal part of malware (in average approximately 30%). It’s just an advice. With Free antivirus your system could be vulnerable. |
